Your stay at Dudley Private Hospital
For your comfort and convenience (A-Z)
Dudley Private Hospital provides free visitor car parking within the grounds of the Hospital.
Our Catering Department prepares a variety of high quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements.
Compliments / Complaints
We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form available in all ward areas. Completing this form enables us to evaluate and improve the services provided to our patients and visitors. Additional forms and suggestion boxes are located throughout the Hospital. These questionnaires are anonymous. If you wish to write a specific and/ or signed letter, please address your letter to the Chief Executive Officer thus ensuring your comments are acknowledged and dealt with appropriately. Regular patient satisfaction surveys are conducted independently of the Hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate. If you are concerned about your care or the Hospital’s services please contact the Nursing Unit Manager on the ward or the Chief Executive Officer/Director of Clinical of Services. Complaints can be received by writing a letter, by telephone, in person or through our survey system.
The Hospital has highly developed safety and emergency procedures in which each staff member has a key role. In the unlikely event of an emergency, remain in/ by your bed until a staff member arrives to assist you.
Falls Prevention in Hospital
In order to maintain the safety of patients while in hospital, Dudley Private Hospital uses a number of falls prevention strategies. Patients may become more susceptible to falling during their stay in hospital for a range of reasons, including the unfamiliar surroundings, change of medication and surgery. During your admission, you will undergo a falls risk assessment to determine if you are at risk of falling and what may need to be done to decrease this risk. Please be sure to pack appropriate footwear when coming to hospital; patients are encouraged to wear closed, non-slip slippers. If you are at risk of falling please ask for nursing assistance when transferring or mobilizing around the room. We encourage families and friends to participate in the falls prevention process to ensure our patients’ safety.
Flowers and Mail
Flowers and mail are delivered directly to your room. If you have mail to post please contact the Ward Clerk and this will be arranged for you.
Going Home / Discharge
Once you have recovered from the acute phase of your surgery or illness, it is usual for you to continue your recovery at home. The staff caring for you will keep you updated regarding your planned discharge date. If you foresee any problems returning to your usual residence please discuss the issues with the staff caring for you or ask to see the Nursing Unit Manager, so that plans can be put in place for your return home.
Before your discharge the ward nurse will inform you when to make appointments for follow up, order any medications you are to take home and make any other arrangements necessary for your aftercare. On the day of your discharge it is expected that you will vacate your bed before 10am. If you are organising to be picked up, please make arrangements to fit this timeframe. If you have had a general anaesthetic or sedation within the past 24 hours you will need to be accompanied home by a responsible adult. You should not drive a car, operate machinery or domestic appliances, conduct important business or drink alcohol for at least 24 hours following your anaesthetic. Before you leave please ensure you have all your personal items, all medications, your x-rays and follow up instructions.
If you require a hairdresser during your stay please notify the Ward Clerk and this can be arranged. There is a cost associated with this service.
Identification on Staff
All staff wears name badges as a means of identification and internal security. The badge shows the staff member’s name and position. If you cannot see a staff member’s identification badge you may ask them to show you.
Hand washing, high standards of housekeeping, the use of sterile techniques and equipment are essential in order to ensure your speedy recovery and to reduce the risk of infection. Patients play a vital role in reducing the risk of infection to themselves and other patients. Here are a few very simple guidelines.
- Personal hygiene is very important.
- Always wash your hands when using the toilet facilities or when leaving your room.
- Nursing staff can supply you with soap for showering if you don’t have any of your own. Always keep such toiletries for your sole use.
- Mention to nursing staff any concerns you may have regarding hygiene of the ward or bathrooms.
- Please avoid sitting on the beds of other patients. Nursing staff are happy to provide you with a chair if required.
If you have any questions about infection control, the nursing staff will happily assist you.
Your co-operation in helping us to maintain a high standard of infection control is appreciated.
If the service of an interpreter is required, contact the Hospital prior to admission so that the necessary arrangements can be made. There may be a cost associated with the service.
If patients have washing to be done they are requested to ask the Ward Clerk who will organise this. There is a cost associated with this service.
Property remains the responsibility of patients. Whilst every attempt is taken to safe-guard property it is recommended that patients do not keep valuables with them in hospital.
If you wish to send a letter while you are in hospital please give it to the Ward Clerk. This will be posted daily. Your personal mail will be delivered to your bedside daily.
The doctor who admits you is responsible for your medical care while you are in Dudley Private Hospital. Any questions that you have regarding your treatment should be directed to him/ her.
When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Dudley Private Hospital does not accept any responsibility for loss or damage to your mobile phone.
Daily rounds are conducted for the sale of newspaper and magazines. Please have your money ready for collection at the time of sale. (Please note: the purchase of newspapers/magazines cannot be put on credit or your hospital account).
Patient Health Record
A patient health record will be kept detailing your illness and treatment. This is confidential and access is limited to the healthcare professionals directly involved in your treatment. Your patient record remains the property of the Hospital. The contents of your health record will be divulged only with your written consent or where required by law.
A team of pharmacists dispense medications under your doctor’s direction. To ensure no additional charges are applied, please bring into hospital all medications you are currently taking, in their original packaging. Dudley Private Hospital regards the safe use of drugs as a high priority. If you experience any adverse reactions to prescribed, over-the-counter or complementary medicines please contact the nursing staff immediately. Alternatively if you experience an adverse reaction after discharge please call ‘000’ if it is an emergency or present to the Orange Base Hospital Emergency Department. The Australian Government runs a consumer Adverse Medicine Events Line: Ph 1300 134 237, for the reporting of adverse reactions to medicines.
Pressure Ulcer Prevention
Pressure Ulcers are caused by unrelieved pressure, rubbing or friction that damages the skin and underlying tissues. Areas often affected are the buttocks, elbows and heels and bone prominences. Most pressure ulcers can be prevented or if present their progress halted. At Dudley we will endeavour to prevent pressure ulcers by:
- Caring for your skin by, minimizing exposure to urine, stool, perspiration or wound drainage
- Limit pressure by changing patient’s position frequently
- Use of pillows and wedges to keep knees and ankles off the mattress.
- Utilising pressure reliving Mattresses
- Raising the foot of the bed to reduce sliding, if the head of the bed is elevated.
- Mobilisation – getting you out of bed and up walking as soon as possible
- Providing a well balanced diet
Your role in pressure ulcer prevention is to:
- Be aware of the risk factors
- Be willing to assist the nurses with skin care and repositioning.
- If able, adjust your position regularly
- Be aware that mobilisation is one of the most important factors in pressure ulcer prevention.
- If able eat well and drink plenty of water.
The hospital utilises sophisticated levels of quality measure and reviews to ensure all aspects of your care are of a high standard. If you wish to view the Hospitals Quality Policy please direct all enquiries to the Hospital Executive Office.
In accordance with the NSW Department of Health Policy, smoking is not permitted in the Hospital. Dudley Private Hospital has designated areas for smoking outside. Staff will direct you to these areas. It is recommended that you do not smoke before and after your procedure.
Your spiritual needs will be catered for through prior arrangement with the Nursing Unit Manager of your ward. Your own clergy person is welcome to visit you during your hospital stay.
We advise the following cannot be worn into the operating theatre:
- Nail polish (fingers and toes)
- Contact Lenses
A telephone is available next to your bed – external calls may be placed by dialling ‘0’and then the number you wish to phone. Callers may contact you by dialling the main Hospital number, or by direct dialling to your bedside by placing the ‘63616’ prefix prior to your telephone extension number.
Phone calls will be put through to your bedside telephone between 7am and 9pm. If you do not wish calls to be transferred through to you please advise a staff member who will notify Switchboard of your request.
A television set is accessible at your bedside (except Dudley Clinic). Your nurse-call handset operates the television and allows you to easily choose a television program. When either of the channel selector buttons is pushed, the current channel is displayed on the television screen.
Patients are strongly advised not to wear jewellery and to leave other valuables at home. The Hospital will not accept liability for loss of valuables or personal belongings unless officially lodged for safekeeping with the Hospital.
The Hospital’s staff and patients need to work and be cared for in a safe environment; one that is free from violence and aggression. Physical and non-physical violence towards staff and/or others in the facility will not be tolerated. Any such acts may lead to discharge, and may result in the police being notified and legal action being taken.
The ward areas are under the supervision of the Nursing Unit Manager during weekdays and a senior Registered Nurse on evening, night and weekend shifts. Any problems that may occur during your stay should be raised with the Nursing Unit Manager.
Patient Information Brochure